Quality Guarantee

Toner Cartridges

• All cassettes are tested for quality according to ISO standards during manufacture. Thus, we guarantee that our toner cartridges do not deviate from the way the original cartridges were manufactured.
• We grant a 24-month warranty on the cartridges and toner containers, and a 6-month warranty on the drum sets – provided the product is used and stored normally. Furthermore, we guarantee a 3-fold increased capacity and consistent print quality compared to the original standard toner cartridges.
• Our products are guaranteed to be delivered free of defects. Opening the goods obliges you to buy them.
• Should defects nevertheless occur (with normal use), please always contact our customer service by telephone in advance. 
  
• We will, of course, bear the costs for the corresponding replacement. To do this, we need a written explanation of the defects, attached printouts in the event of quality defects, and the product in its original packaging. 
  
• In the case of used toner cartridges and improper handling, there is no entitlement to compensation.
  
• Should one of our products damage the customer’s printer/copier during normal handling, we will reimburse the repair costs.
• If the repair is not possible, we will replace the damaged printer/copier with the same or equivalent device. In any case, the customer service must be contacted in advance.